8kbd Privacy Policy — Your Data, Your Rights, Our Commitment

1 Who We Are

8kbd is an online betting and casino platform operating at https://8kbd.io, designed to serve players in the Bangladesh market. When this Privacy Policy refers to "8kbd", "we", "us", or "our", it refers to the operator of the 8kbd platform and any affiliated entities involved in delivering the platform services.

8kbd acts as the data controller in respect of the personal data it collects from registered players and site visitors. This means we are responsible for determining the purposes for which, and the manner in which, your personal data is collected and used.

For any question relating to this Privacy Policy or to exercise any of your data rights, please contact the 8kbd Data Support team using the details in Section 15 of this document.

2 Data We Collect

8kbd collects personal data from you through several channels: directly when you register an account, when you make deposits or withdrawals, when you contact customer support, and automatically when you use the platform. The categories of data we collect are as follows:

2.1 Registration Data

When you create an 8kbd account, we collect your full legal name, date of birth, residential address, email address, and contact phone number. This data is required to create and administer your account and to confirm that you meet the 21+ age requirement.

2.2 Identity Verification Data

As part of our Know Your Customer (KYC) process, we may collect copies of government-issued identification documents such as your National ID card, passport, or driving licence, as well as proof of address documents such as a recent utility bill or bank statement. We may also collect a photograph or selfie for liveness verification purposes.

2.3 Payment Data

When you make deposits or withdrawal requests, we collect information about the payment method used, including your bKash, Nagad, or Rocket account number, or the details of any card used. We do not store full card numbers or PINs — payment processing is handled by regulated third-party payment processors who hold this data under their own security standards.

2.4 Transaction Data

We maintain a record of all financial transactions on your account, including deposits, withdrawals, bonus credits, wagers placed, and game outcomes. This data is retained for fraud prevention, dispute resolution, and compliance with financial record-keeping obligations.

2.5 Technical & Usage Data

When you access the 8kbd platform, we automatically collect certain technical data, including your IP address, browser type and version, operating system, device identifiers, session timestamps, pages visited, features used, and referring URLs. This data is used to ensure platform security, detect suspicious activity, and improve the player experience.

2.6 Communications Data

If you contact 8kbd customer support via live chat or email, we retain records of those communications, including the content of your messages and the date and time they were sent. These records are kept for quality assurance, training, and dispute resolution purposes.

3 How We Use Your Data

8kbd uses the personal data it collects for the following purposes:

8kbd will not use your personal data for any purpose not listed above without first seeking your explicit consent, unless we are required to do so by applicable law.

4 Legal Basis for Processing

Under applicable data protection law, every use of personal data must be justified by a recognised legal basis. 8kbd relies on the following legal bases when processing your data:

• Contract Performance: Processing is necessary to perform the contract between you and 8kbd — specifically, to operate your account, accept deposits, settle wagers, and process withdrawals.
• Legal Obligation: Processing is required for 8kbd to comply with applicable legal obligations, including anti-money-laundering requirements, age verification, and financial record-keeping regulations.
• Legitimate Interest: Processing is necessary for the legitimate interests of 8kbd, such as fraud detection, platform security, and improving the player experience — provided those interests are not overridden by your rights and interests.
• Consent: For processing that is not strictly necessary for the above purposes — in particular, sending you promotional emails and marketing communications — 8kbd relies on your freely given, informed, and specific consent. You may withdraw this consent at any time.

5 Data Sharing & Third Parties

8kbd does not sell your personal data to any third party. We share personal data only with carefully selected categories of service partners where this is strictly necessary to deliver the 8kbd platform. All third parties with whom we share data are bound by confidentiality obligations and are required to handle personal data in accordance with applicable data protection standards.

5.1 Payment Processors

To process your deposits and withdrawals, we share the minimum necessary payment-related data with regulated payment service providers including bKash, Nagad, Rocket, Upay, Visa, and Mastercard partner processors. These providers operate under their own privacy policies and security frameworks.

5.2 Identity Verification Providers

To fulfil our KYC and age-verification obligations, 8kbd may share identity document data with regulated identity verification service providers. These providers are authorised to process identity documents solely for the purpose of confirming the authenticity of documents submitted to 8kbd.

5.3 Game Software Providers

Casino games on the 8kbd platform are supplied by third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive certain session-level data (such as player session tokens and bet history) necessary to operate their games within the 8kbd platform environment. They do not receive your full registration details or payment data.

5.4 Legal and Regulatory Authorities

8kbd may be required by law, court order, or regulatory direction to disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities. We will notify you of any such disclosure where we are legally permitted to do so.

5.5 Business Transfers

In the event of a merger, acquisition, or sale of all or part of the 8kbd business, player data may be transferred to the acquiring entity. We will notify registered players of any such transfer and of any change to the applicable privacy terms that results from it.

6 Cookies & Tracking Technologies

The 8kbd platform uses cookies and similar tracking technologies (such as local storage and session identifiers) to enable core platform functionality, maintain your login session, remember your language and display preferences, and collect aggregated analytics data that helps us understand how players use the platform.

6.1 Types of Cookies We Use

• Essential Cookies: Required for the platform to function. These include session authentication cookies and security tokens. Without these, the platform cannot operate. They cannot be disabled.
• Functional Cookies: Used to remember your preferences such as display settings and notification preferences. These improve your experience but are not strictly required for core functionality.
• Analytics Cookies: Used to collect aggregated, anonymised data about how pages are navigated and which features are used. This data helps 8kbd identify areas for improvement. No personally identifiable information is included in analytics reports.

6.2 What We Do Not Use

8kbd does not use third-party advertising cookies, behavioural targeting cookies, or cross-site tracking technologies. We do not use social media pixel trackers or share session data with social networks.

6.3 Managing Cookies

You can manage cookie preferences through your browser settings. Disabling essential cookies will prevent the 8kbd platform from functioning correctly. Disabling analytics cookies will not affect your ability to use the platform. Browser-level cookie management instructions are available from your browser provider's help documentation.

7 Data Retention

8kbd retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

• Account Registration Data: Retained for the duration of the active account relationship and for a minimum of five (5) years following account closure, in compliance with anti-money-laundering record-keeping requirements.
• KYC and Identity Verification Documents: Retained for a minimum of five (5) years from the date of verification, or longer where required by applicable law.
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction.
• Customer Support Communications: Retained for three (3) years from the date of the last communication in a support thread, unless the communication relates to an active dispute.
• Technical and Usage Logs: Retained for up to twenty-four (24) months for security monitoring and fraud detection purposes, after which they are anonymised or deleted.
• Marketing Consent Records: Retained for the duration of the marketing relationship and for a period of three (3) years following withdrawal of consent, to demonstrate compliance with consent requirements.

When personal data is no longer required for any legitimate purpose, it is securely deleted or anonymised so that it can no longer be linked to an individual player.

8 International Data Transfers

8kbd operates as a platform serving the Bangladesh market, but some of the third-party service providers we work with — including game software suppliers and identity verification providers — may process data on servers located outside Bangladesh. Where personal data is transferred internationally, 8kbd takes steps to ensure that appropriate safeguards are in place to protect your data to a standard equivalent to that which would apply in your home jurisdiction.

These safeguards may include contractual clauses that bind the receiving party to data protection standards consistent with applicable law, or the selection of service providers that operate under recognised international data security certification frameworks.

By using the 8kbd platform, you acknowledge that your personal data may be transferred to and processed in countries outside Bangladesh. 8kbd will always ensure that such transfers are made with appropriate protections in place.

9 Your Rights

As a registered 8kbd player, you hold the following rights in respect of the personal data we hold about you. To exercise any of these rights, please contact the 8kbd Data Support team using the details in Section 15.

• Right of Access: You have the right to request a copy of the personal data 8kbd holds about you. We will respond to verified access requests within thirty (30) days.
• Right to Rectification: You have the right to request that inaccurate or incomplete personal data held about you is corrected. Minor updates — such as a change of phone number — can be made directly from your account settings.
• Right to Erasure: You have the right to request the deletion of your personal data where: the data is no longer necessary for the purposes for which it was collected; you have withdrawn consent and there is no other lawful basis for processing; or the data has been unlawfully processed. Note that this right is subject to legal retention obligations — we cannot delete transaction records that we are legally required to retain.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data in certain circumstances, such as while a dispute about the accuracy of the data is being resolved.
• Right to Data Portability: You have the right to receive a copy of personal data you have provided to 8kbd in a structured, commonly used, and machine-readable format, where processing is carried out by automated means on the basis of consent or contract performance.
• Right to Object: You have the right to object to processing based on legitimate interests, including profiling. You also have an absolute right to object to processing for direct marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

10 Children & Minors

The 8kbd platform is strictly restricted to individuals aged 21 years and above. We do not knowingly collect personal data from anyone under the age of 21. Our registration process includes age verification steps designed to prevent underage access to the platform.

If 8kbd becomes aware that personal data has been collected from a person under the age of 21 — whether through a fraudulent registration or any other means — the associated account will be immediately suspended, any balance will be handled in accordance with 8kbd's Terms & Conditions regarding underage play, and the collected data will be deleted from our systems as soon as the investigation concludes.

11 Security Measures

8kbd employs a multi-layered security architecture to protect the personal data of its players. The key measures in place include:

• Encryption in Transit: All data transmitted between your device and the 8kbd platform is encrypted using TLS 1.2 or higher (256-bit SSL), ensuring that your personal and financial data cannot be intercepted during transmission.
• Encryption at Rest: Sensitive data stored in 8kbd's databases — including identity documents and payment information — is encrypted at rest using industry-standard encryption algorithms.
• Access Controls: Access to player data within 8kbd's internal systems is restricted on a strict need-to-know basis. Staff access is authenticated using multi-factor authentication and is subject to comprehensive activity logging.
• Fraud Detection Systems: Automated monitoring systems scan account activity continuously for patterns indicative of fraud, unauthorised access, or account takeover attempts. Suspicious activity triggers immediate alerts and, where warranted, temporary account restrictions pending investigation.
• Regular Security Reviews: 8kbd conducts periodic reviews of its data security infrastructure to identify and address potential vulnerabilities. Third-party security assessments may be conducted as part of this process.
• Data Breach Response: In the event of a personal data breach that poses a risk to players, 8kbd will notify affected individuals and relevant authorities within the timeframes required by applicable law. A dedicated incident response procedure is in place to contain, investigate, and remediate any breach.

While 8kbd takes all reasonable technical and organisational measures to protect your data, no digital platform can guarantee absolute security. Players are strongly encouraged to use strong, unique passwords for their 8kbd accounts and to enable any two-factor authentication features available within the platform settings.

12 Marketing Communications

8kbd may send promotional communications — including email notifications about bonuses, new game releases, and special offers relevant to the Bangladesh market — to players who have opted in to receive such communications at the time of registration or subsequently through their account settings.

Marketing communications from 8kbd will always:

• Clearly identify 8kbd as the sender
• Include a clearly visible and functional unsubscribe mechanism
• Be relevant to the products and services offered on the 8kbd platform
• Comply with responsible gaming messaging standards, including reminders about the 21+ age restriction and the availability of responsible gaming tools

You may opt out of marketing communications at any time by clicking the unsubscribe link in any promotional email, by updating your communication preferences in your 8kbd account settings, or by contacting the support team directly. Opting out of marketing communications will not affect transactional communications — we will continue to send you account-related notifications such as deposit confirmations, withdrawal updates, and security alerts.

13 Third-Party Links

The 8kbd platform may contain links to third-party websites — for example, in informational articles about cricket tournaments, payment method providers, or game providers. These links are provided for informational convenience only. 8kbd does not operate or control any third-party website and is not responsible for the privacy practices or content of any external site.

When you click a link that takes you to a third-party website, you leave the 8kbd platform and your visit to that site is governed entirely by the privacy policy of that third-party operator. We encourage you to review the privacy policy of any third-party website you visit before providing personal data to it.

14 Changes to This Policy

8kbd reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the services we offer. The most current version of the Privacy Policy will always be available at https://8kbd.io/privacy-policy, and the effective date at the top of the document will be updated accordingly.

Where a change is material — meaning it meaningfully affects how we collect, use, or share your personal data — we will notify you by email to your registered address and post a prominent notice on the platform at least seven (7) days before the change takes effect. Non-material clarifications or corrections (such as fixing typographical errors or adding examples) may be applied immediately without advance notice.

Your continued use of the 8kbd platform following notification of a material change constitutes your acceptance of the revised Privacy Policy. If you do not agree with a material change, you may close your account by contacting support before the change takes effect, and any remaining real-money balance will be returned to your verified payment method.

15 Contact & Data Requests

For any question about this Privacy Policy, to exercise your data rights, or to report a concern about how your personal data has been handled, please contact the 8kbd Data Support team through one of the following channels:

• Email: support@8kbd .io
• Live Chat: Available 24 hours a day, 7 days a week, via the chat widget on the 8kbd platform
• Support Hours: 24 hours, Bangladesh Standard Time (UTC+6)

When submitting a data rights request by email, please include your registered account username and the email address associated with your 8kbd account so that we can verify your identity before processing the request. We will not action data rights requests that we cannot verify, as this protects your data from being accessed or deleted by unauthorised third parties.

We aim to acknowledge all data-related enquiries within five (5) business days and to resolve them fully within thirty (30) days. Where a request is particularly complex or where we have received a high volume of requests, we may extend this period by a further thirty (30) days and will inform you accordingly.